True Hospitality: Lessons Learned from Behind the Concierge Desk

Next Generation Indie Book Award Finalist in Memoir (Career)

"Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse."

At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond-rated Rittenhouse Hotel would lead to anything more than a paycheck.

Written with wit and humor, True Hospitality is a story of finding an unexpected calli...