Trust Rules: How the World's Best Managers Create Great Places to Work

by Bob Lee

Overview

An easy-to-use guide for ambitious managers on how to create a high-trust high-performance workplace, based on survey input from two million employees in eighty countries. Widely translated and published in eight editions, Trust Rules achieved Amazon #1 Best Seller (International Business) within one week of launch and was a long-listed 'Non-Obvious Book Award' 2018 Winner. Great Place to Work veteran, writer and management expert Bob Lee, lays out a comprehensive, easy-to-use road map for building a remarkable work environment, with committed and high-performing employees who are passionate about what they do. This is a ground-breaking guide for managers on how to harness the power of trust and lead their teams to achieve truly extraordinary business results.

“We all know that creating a great place to work is critical to a company’s long-term success, but how do managers actually accomplish this? Bob Lee’s book provides sixteen clear, concise principles and guidance for how to apply them to build employee trust in any . . . organization.”

—Alex Edmans, professor of finance, London Business School

“Trust Rules is simple and sharp, an easy, thoughtful read for every level of manager. Most important, it provides context—and that’s where it’s different from other books.”

—Garry McCabe, human resources director, Kuehne + Nagel

Product Details

BN ID:	2940154138922
Publisher:	Bob Lee
Publication date:	04/04/2017
Sold by:	Smashwords
Format:	eBook
File size:	656 KB

About the Author

Bob Lee is an internationally recognised expert on how and why the world’s best employers build great workplace cultures to drive competitive advantage.

Bob has devoted the past twenty years to raising awareness globally of the pivotal role that trust plays in all organizations, and held senior leadership positions with Great Place to Work Institute (the people behind the Fortune ‘Best Companies’ lists) including four years as chairman of its Global Advisory Board. He holds an MBA from University College Dublin Smurfit Business School, and was named ‘Trust Across America 2019 Top Thought Leader in Trust’ and again in 2020.

He is author of the international best-selling ‘Trust Rules: How the World’s Best Managers Create Great Places to Work’ – published in ten editions and translated to eight languages.

A passionate and engaging speaker, Bob delivers customised, practical presentations for business leaders and their teams showing how organisations can and must harness integrity, respect, and common decency to build the strong cultures that drive sustainable competitive advantage.

Table of Contents

Rule 1: Trust First

Rule 2: Live with Integrity

Rule 3: Keep Your Promises

Rule 4: Be Approachable and Easy to Talk To

Rule 5: Give Straight Answers

Rule 6: Seek and Respond to Suggestions and Ideas

Rule 7: Involve People in Decisions that Affect Them

Rule 8: Make Your Expectations Clear

Rule 9: Show a Warm Welcome

Rule 10: Nobody’s Job Is “Just” Anything

Rule 11: Show Your Appreciation

Rule 12: Get to Know the Whole Person

Rule 13: Help Your Employees Achieve Work-Life Balance

Rule 14: Treat Everyone Fairly

Rule 15: Do What You Are Paid to Do

Rule 16: Have Fun Together

Where Do You Go from Here?

Recommended Reading

Acknowledgments

Editorial Reviews

“We all know that creating a great place to work is critical to a company’s long-term success, but how do managers actually accomplish this? Bob Lee’s book provides sixteen clear, concise principles and guidance on how to apply them to build employee trust in any industry or type of organization.”

—Alex Edmans, professor of finance, London Business School

“Here’s the book every manager should read. Bob Lee highlights sixteen rules managers should follow to build trust within their teams and organizations. In very clear and straightforward language, Lee encapsulates lessons based on research from Great Place to Work’s huge database of employee surveys and best management practices and his more than fifteen years of interviewing managers.”

—Robert Levering, cofounder, Great Place to Work

“Bob Lee has written a book that is badly needed. A book which (at last) really helps managers at all levels to do their job well. Lee’s book takes all the academic mumbo jumbo and consultant bullshit out of leadership and presents leadership as it should be—plain and simple human-to-human interaction. Trust Rules offers easy and actionable guidelines for every manager to act on. A big plus is its length: there’s not a single sentence too much. It’s easy and fun to read, so it’s also ideal for the managers who don’t usually read books. Bringing the concept of trust into the heart of leadership is a wise and well-grounded decision, because without trust, leaders have nothing.”

—Panu Luukka, founder and corporate culture designer, Leidenschaft

“Trust Rules provides succinct, smart, practical guidance on how to create a high-trust, high-performing workplace. Every manager should read this book and refer to it often.”

—Michael Burchell, expert, organization solutions, McKinsey & Company

“The goal of creating a great company culture can sometimes feel daunting. Bob Lee’s Trust Rules breaks the process down into easy to understand management practices that can be applied on a daily basis to improve the work environment. It is a book that not only gives an immediate jolt of inspiration but also serves as a reference guide with practical ideas and reminders.”

—Erin Moran, chief culture officer, Union Square Hospitality Group

“Trust Rules works on so many levels. It’s simple yet sharp, an easy, thoughtful read. Most important, it provides real context—and that’s where it’s different from other books. It’s a great read for every level of manger because it acts as a powerful reminder for us to do the right things right.”

—Garry McCabe, human resources director, Kuehne + Nagel

“An informative and easy read. Being relatively new to the world of management, I recommend diving headfirst into this book. Everyone constructs their own management style—if you are in search of yours, you’ll find inspiration and clear direction within these pages.”

—Luke Taaffe, front office manager, Clontarf Castle Hotel

“Trust Rules is a practical guide for managers at any stage of their career. In our ever-changing workplace it is inspiring to read a book that teaches managers how to lead in a way that embraces the enduring values that build and maintain extraordinary workplaces.”

—Cheryl Naja, director of pro bono and community service, Alston & Bird

From the Publisher