"A practical, straightforward discussion of the most important topic in business today."—Robert A. Eckert, chairman of the board and CEO, Mattel Inc.
Who can you really trust? Business behavior expert Linda K. Stroh provides a collection of lively stories and lessons learned in the trenches to help you do a better job sorting out the "good guys" from the "bad guys" in your work and life.
Linda Stroh, PhD, is a faculty scholar at the Graduate School of Business, Loyola University Chicago. Her work has been cited in The New York Times, Fortune, Newsweek, The Wall Street Journal, NBC's Nightly News, and CNN.
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About the Author
Linda K. Stroh, Ph.D., is a Loyola University Faculty Scholar and Professor at the Graduate School of Business, Loyola University, Chicago. She has published over one hundred articles and is co-author of four books, including Organizational Behavior: A Management Challenge and The Basic Principles of Consulting. Her research has been featured in the Wall Street Journal, the New York Times, Fortune, Newsweek, and Business Week, and she has appeared on NBC's Nightly News and on CNN.
Table of Contents
Chapter 1 The Landscape of Trust 1
Chapter 2 Telling the Good Guys from the Bad Guys at Work 10
Chapter 3 Telling the Good Guys from the Bad Guys in Life 37
Chapter 4 The Rules for Assessing Trustworthiness 63
Chapter 5 How Is It That We Fool Ourselves? 68
Chapter 6 Where Do I Fit into All of This? 75
Chapter 7 Using the Trust Rules Toolkit 78
Chapter 8 Those Conditional Relationships 83
Chapter 9 Living and Working with Untrustworthy People 88
Chapter 10 Shattered Trust: Why Do Those Bad Guys Do That Bad Stuff? 93
Chapter 11 What about a Second Chance? 99
Chapter 12 What Is Forgiveness? 107
Chapter 13 Reconciliation 111
Chapter 14 How to Cope 125
Chapter 15 Looking Inward: Am I a Good Guy? 129
Chapter 16 Can You Trust Yourself? 139
Chapter 17 Final Thoughts about Trust in Our Lives 146
Appendix 1 How Did I Acquire the Rules for This Book? 153
Appendix 2 The Trust Rules Toolkit 155
A Note to the Reader 167
About the Author 168
What People are Saying About This
"This book is a practical, straightforward discussion of THE most important topic in business today."
"Stroh challenges us to look at the hard evidence in determining on which side of the Good Guy/Bad Guy ledger those with whom we have close social or business relationships fall. Doing so is critical in our livesand Trust Rules gives us outstanding guidelines and tools for developing more accurate perceptions."
"Linda has successfully captured the essence of good vs. bad in both our professional and personal lives. There's an example here, or more important, a way to think about our future, that's completely relevant to us all. This book will shine a bright light on your inner circlehow to identify it, shape it, and be the better on account of it."
"Linda Stroh brings systematic thought to an issue that is at the center of all human relationships. Her view is both analytical and personal. The many stories that enrich the text are easy to relate to. Linda has derived from these stories principals that we can all use in our work and everyday lives. This book is very engaging, practical, and thought-provoking."
Most Helpful Customer Reviews
This book was filled with valuable life lessons. The book was put together very well. My favorite thing about the book was the personal experiences and stories that Linda included. Linda is an amazing teacher, writer and friend. I highly recommend her book just because it's gives you such a new perspective on the issue of trust.
I really loved reading and learning from this book. For one, I felt as if this book was a very practical guide to learning how to understand trust in both a professional setting and a personal setting. I felt that the structure of the book was very easy to follow and flowed well. I also felt it was written in a educational and informative manner, but mixed with personal experiences and stories that made the ideas and concepts more easy to relate to. I also loved the way in which Stroh includes activities in which the reader themselves can evaluate and test their own trust of others and of themselves. Overall, this book was engaging, informative, and fun to read. I learned very much from the content and felt I came away from the book with a new perspective of trust in my own life. I recommend this book highly!
Doesn't matter. It's dead. Now Applefrost and I are loners...again... By the way, why do you keep posting as Grayfang when you're a leader?
Wheres the clan u told me about again
Trust is only a small five letter word that people take for granted, and maybe they shouldn't after reading Dr. Stroh's book. We assume most people are "trustworthy"and therefore worthy of us putting trust in them, for whatever reason, and we therefore assume a high probability of outcome. In this relatively short and somewhat academic book, she begins with a series of twenty four thought provoking vignettes from a wide range of corporate executives to professors to the average guy on the street. This gets you to think about your own view of trust and how you begin to assess the trustworthiness of individuals and groups with whom you interact - from your family, spouse, work associates, and all others with whom you have contact. Can they be trusted? If so, to what degree? complete trust, all the time, or is trust conditional based on the unique circumstances of the situation in which you need to evaluate trust. She points out that trust is almost always conditional and that's OK so long as we know how to spot the "good guys" from the "bad guys"; certainly life is more pleasant when dealing good guys versus the other kind. It's almost never a pure black or white situation. Trust is always present in any human interaction, to a greater or lesser degree, depending on the situation. She has developed a useful "toolkit" that we can and probably should use in assessing whether or not we want to place an individual or group in the high trust category, and therefore let them into our inner circle of confidants. She has also developed a "trust self assessment" questionnaire that allows oneself to literally see where they fall on the trust continuum. Trust can cause great successes in any phase of ones life, and mis-trust the opposite. Trust literally puts money in your bank, either cold hard cash from successful business situations or "physic cash" from positive interpersonal relationships and the reverse of no trust causes you stress, heartache, and literally drains money out of your bank. Just think about the trust Toyota achieved over the past many years, only to have it severely questioned now because of a sticky gas peddle. Maybe the Toyota executives should read this book, although they seem to be doing the right thing and are "good guys". Time will tell.
Dr. Stroh's Trust Rules book and research reminds us all of the importance of trust to our work and personal lives. She outlines ways that we can work and live with people that we know are untrustworthy, but yet we are forced to deal with in some way. She reminds us that we need to understand that we need to learn to "mistrust" as well as "trust." The outcome of her extensive interviews is a Trust Rules Questionnaire that we can all use to assess who we can and can't trust in our work and personal lives. The book is a great read!
If you are interested in learning how to tell who is, and who is not, trustworthy, this is the book for you. Trust Rules takes you through the steps needed to understand all the relationships in your life, both personal and professional. The trustworthy questionnaire will help you assess who to include in your inner circle of friends at work and in your personal life. It's one of those books that you'll refer to again and again. A great gift for everyone on your list! I loved it.
A book on your level no matter where you are or want to go. My children and grandchildren ALL have a copy. The author puts together some of the most complicated truths of life in such simple explination and interpitations. Business, management,parent,friend,family,co-worker,C.E.O. or just human this book brings all realtionship in perspective. A true guide of living in the world. This one is for the ages.