Ttain-1717: 2025: The Application of Artificial Intelligence in Customer Relationship Management Part 1: Requirements

by Jahangir Asadi

Overview

This standard is for all organizations that use CRM systems to manage customer interactions and intend to utilize artificial intelligence (AI) technologies such as chatbots, machine learning, ...

Product Details

ISBN-13:	9781778990359
Publisher:	Top Ten Award International Network
Publication date:	01/01/2025
Series:	International Standard , #1
Edition description:	2nd ed.
Pages:	22
Product dimensions:	8.50(w) x 11.00(h) x 0.05(d)

About the Author

Professional Environment & Food Quality Technologist with a master's degree in Science and a PhD in Environmental & Quality Sciences; International Certification and Lead Auditor in HACCP, ISO 13485, ISO 22000, ISO 9001, ISO 14000, and ISO 45001. Participated in more than 110 audits across over 25 countries. With over 20 years of experience in standardization processes, I have been a member of the Canadian Standards Association since 2002. Responsible for planning, developing, initiating, coordinating, implementing, and maintaining the most effective eco-labeling and environmental management systems procedures for optimum production, food quality, environmental assurance, and monitoring and measurement in over 11 countries. One of the first to suggest to ISO the use of mobile phones as management system tools for recognized innovative behavior. Consulted for both government and private sectors in various countries, offering expertise in the application of AI in medical, quality, environmental, and food safety management system standards. Specialized in the Integration of Artificial Intelligence and IT in Medical Device Management Systems: Proficient in developing artificial intelligence (AI) models that enhance decision-making processes and predictive analytics in medical device management. Experience in designing and implementing AI-driven solutions for monitoring and optimizing medical device performance, including predictive maintenance, anomaly detection, and real-time data analytics for improved patient safety and regulatory compliance. In-depth understanding of the intersection between IT systems and international standards, applying machine learning algorithms to ensure compliance and quality management of medical devices within regulated environments. Expertise in integrating IT solutions for seamless data flow between production systems and medical device management software, enhancing process automation, traceability, and quality assurance. Key Milestones: One of the individuals who participated in the 50th anniversary of the establishment of the International Organization for Standardization (ISO) in 1997 in Geneva, Switzerland.