Uh ty! Servis

Book "Wow! Service" was written by Vitaly Antoshchenko, head of the United Consulting Group. This edition is dedicated to the theory and practice of providing high-quality customer service, which is necessary for the successful and productive work of any organization. The book consists of seven chapters, each of which, in a simple and understandable language, describes the general principles of the strategy for building an ideal customer-oriented company. In his book, the author has combine...