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Unconventional Customer Service: How To Break the Rules and Provide Unparalleled Service
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Welcome to Unconventional Customer Service: How To Break the Rules and Provide Unparalleled Service. This book was designed to assist you and your company in the pursuit of providing excellent customer service to those who count the most in your business.
The basic precepts that I present here are as applicable to a salesman selling knickknacks as they are to a security officer walking a patrol in a dark warehouse at 3:00 a.m. Excellent customer service is what customers want above all.
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