|Publisher:||Taylor & Francis|
|Product dimensions:||6.00(w) x 8.20(h) x 0.70(d)|
About the Author
Nancy Schlichting is Chief Executive Officer of Henry Ford Health System (HFHS), a nationally recognized $5 billion health care organization with 23,000 employees and recipient of the 2011 Malcolm Baldrige National Quality Award, 2011 John M. Eisenberg Patient Safety Quality Award, and 2004 Foster G. McGaw Award. She is credited with leading the health system through a dramatic financial turnaround and for award-winning patient safety, customer service and diversity initiatives.
Schlichting joined Henry Ford Health System in 1998 and in 2003 was named President and CEO. Her vision is to create tremendous clinical excellence, a fabulous patient experience, and a great environment for all health care professionals to advance their careers. Schlichting believes that great people are the key to providing great health care, and therefore, is committed to giving her employees everything they need to become the best possible health care professionals.
A hallmark of Schlichting’s career is working with community, legislative and business leaders to improve health services while providing affordable care. Nancy serves on numerous community, professional, and corporate boards that reflect both her professional and personal interests. She is a member of The Kresge Foundation Board, Walgreen Boots Alliance Board, Federal Bank of Chicago Board Detroit Branch, Detroit Regional Chamber Board, Citizen’s Research Council of Michigan, Detroit Economic Club Board and Downtown Detroit Partnership Board. Nancy is also a Fellow of the American College of Healthcare Executives and the International Women’s Forum.
Nancy has an exceptional ability to balance her service to the community with her own exemplary career that has resulted in many forms of recognition over the years. Among her most recent honors: NCHL Gail L. Warden Leadership Excellence award, ACHE Senior-Level Healthcare Executive Regent's Award, AHA/HRET 2014 TRUST Award, Becker's Hospital Review "40 of the Smartest People in Healthcare-2014", Modern Healthcare "100 Most Powerful People in Healthcare-2014" (named for the eighth time), Modern Healthcare "Top 25 Women in Healthcare -2013" (named for the fourth time), Crain's Detroit Business "2012 Newsmaker of the Year", and HealthLeaders Media "20 People Who Make Healthcare Better-2012.
Schlichting received her A.B. from Duke University and her M.B.A. from Cornell University. She and her family reside in Bloomfield Township, Michigan. She has also been the recipient of honorary doctoral degrees from Walsh College Central Michigan University and Eastern Michigan University.
Table of Contents
Introduction Unconventional Leadership: My Personal Journey xi
Chapter 1 Risk Rejection and Be Bold in Your Career 1
Chapter 2 Learn to Turn It Around 19
Chapter 3 Use Quality to Achieve High Performance: The Baldrige Framework 39
Chapter 4 Find the Disruptors in Your Organization-and Listen to Them 55
Chapter 5 Make a Large Company Feel Small 75
Chapter 6 Being Different: The Strength of Diversity 95
Chapter 7 Detroit: Partner for Renewal 113
Chapter 8 Face the Future 125