This book draws together internationally acclaimed scholars from across the world to address the roles of public officials whose jobs involve dealing directly with the public. Covering a broad range of jobs, including the delivery of benefits and services, the regulation of social and economic behavior, and the expression and maintenance of public values, the book presents in-depth discussions of different approaches, the possibilities for discretionary autonomy, and directions for further research in the field.
|Publisher:||Policy Press at the Univ of Bristol|
|Product dimensions:||6.10(w) x 9.10(h) x 0.90(d)|
About the Author
Peter Hupe teaches public administration at Erasmus University, Rotterdam. Michael Hill is emeritus professor of social policy at the University of Newcastle. Aurélien Buffat is a junior lecturer in the Department of Political Science at the University of Lausanne.
Table of Contents
Part One: Introduction Introduction: defining and understanding street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurélien Buffat The inside story: street-level research in the US and beyond ~ Evelyn Z. BrodkinPart Two: Delivering services and benefits: street-level bureaucracy and the welfare state Discretionary payments in social assistance ~ Carol Walker Street-level bureaucracy and professionalism in health services ~ Stephen Harrison When and why discretion is weak or strong: the case of taxing officers in a Public Unemployment Fund ~ Aurélien BuffatPart Three: Agents of the state: street-level bureaucracy and law enforcement Law enforcement and policy alienation: coping by labour inspectors and federal police officers ~ Kim Loyens Law enforcement behaviour of regulatory inspectors ~ Vibeke Lehmann Nielsen Street-level bureaucrats and regulatory deterrence ~ Søren C. Winter and Peter J. MayPart Four: Embedded in society: street-level bureaucrats as public actors Street-level bureaucrats and client interaction in a just world ~ Vicky M. Wilkins and Jeffrey B. Wenger ‘Playing the rules’: discretion in social and policy context ~ Michael Musheno and Steven Maynard-Moody Personalisation and adult social work: recasting professional discretion at the street level? ~ Kathryn EllisPart Five: The management of street-level bureaucrats Bureaucratic, market or professional control? A theory on the relation between street-level task characteristics and the feasibility of control mechanisms ~ Duco Bannink, Frédérique Six and Eelco van Wijk First-line supervisors as gate-keepers: rule processing by head teachers ~ Peter Hupe and Eva van Kooten Service workers on the electronic leash? Street-level bureaucrats in emerging information and communication technology work contexts ~ Tino SchuppanPart Six: The promise of professionalism Fulfilling the promise of professionalism in street-level practice ~ Paul van der Aa and Rik van Berkel Professionals and discretion in street-level bureaucracy ~ Tony Evans The moment of the street-level bureaucrats in a public employment service ~ Christopher Osiander and Joss Steinke Part Seven: Conclusion Conclusion: the present and future study of street-level bureaucracy ~ Peter Hupe, Michael Hill and Aurélien Buffat