Unsung Heroes: Federal Execucrats Making a Difference

This book explores an important side of public employment that most Americans never get the opportunity to see—high-level career executives who make positive contributions to our quality of life. Norma M. Riccucci profiles six "unsung heroes," the people behind the scenes of some of the most successful programs in American government, and identifies the tools, skills, and strategies that make them effective leaders.

Through in-depth interviews and provocative story-telling, Riccucci demonstr...