Up, Down, and Sideways: High-Impact Verbal Communication for HR Professionals

Helping professionals navigate the changes in human resource roles, which have become increasingly complex in recent years, this business-savvy guide teaches how to effectively communicate “up” to superiors, “down” to subordinates, and “sideways” to peers. In addition to the general public and interpersonal speaking tips sprinkled throughout, the book specifically addresses the many roles and responsibilities of the HR professional and the ways in which their position is likely to become ev...