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User Experience + Artificial Intelligence: Assessing the Qualities of AI-infused Systems

By Davide Spallazzo, Martina Sciannamè, Mauro Ceconello
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By Davide Spallazzo, Martina Sciannamè, Mauro Ceconello
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This open access book addresses the thriving trend of embedding artificial intelligence (AI) and machine learning (ML) capabilities in products and services reaching the lay public, focusing on the user experience (UX) they prompt from a designerly perspective. It offers a UX evaluation method designed explicitly for AI-infused systems to answer one of the core problems affecting the relationship and interactions people have with such artefacts. The work investigates how people perceive and...

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