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What? Did You Really Say What I Think I Heard?
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Most of us believe we hear others accurately, and if there is a misunderstanding it's most likely not our fault. But sometimes our brains unintentionally cause us to mishear and misinterpret, assume and bias.
What? Did You Really Say What I Think I Heard? uses humor, funny stories and the latest research in neuroscience and communication to address the gap between what's been said and what's been heard – why it’s happening and how to fix it. What? is a provocative, original book that not onl...
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