Wheels of normality: Building trust through standards

Norms and standards make it easier for companies and other organisations to reliably meet high expectations. They thus contribute to our trust in a normality that is characterised by quality, safety and comfort - and is therefore by no means "normal". As necessary and effective as norms and standards are for a society based on the division of labour and complexity, the public awareness of them is low. That is why this non-fiction book provides for the first time an overview of norms and sta...