Who's Afraid of the Big Idea?

Existing on the front line of evolving customer expectations, retail offers a fantastic window into the broader changing customer culture of our times, and the fundamental need to re-think business from the ground-up.

My work in retail has introduced me to many great thinkers, innovators and go-getters. Over the past year, I’ve spoken to many wonderful, knowledgeable and creative people on the fore front of changes in the retail landscape. I now want to share my findings and how I believe th...