Working Through Conflict: Strategies for Relationships, Groups, and Organizations

Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management.

This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recogni...