YA sprashivayu - mne otvechayut: Instrumenty iskusnogo dialoga

What do you think is the most important thing in communication? Maybe the ability to look good, the right speech or ease? Nina Zvereva and Svetlana Ikonnikova, experts in communication, communication psychology and rhetoric, believe that the most important thing in communication is questions. With the help of questions, you can support the interlocutor or infuriate, make you think or feel sympathy for you. And the answers allow you to establish friendly communication or, conversely, build a...