Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.

Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?

Your Call Is (not that) Important to Us is journalist Emily Yellin’s highl...