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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
By Emily Yellin
eBook
$11.99
By Emily Yellin
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Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.
Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?
Your Call Is (not that) Important to Us is journalist Emily Yellin’s highl...
Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?
Your Call Is (not that) Important to Us is journalist Emily Yellin’s highl...