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Your Surefire Guide To CRM Success: No More Leaving Money On The Table

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Implementing Customer Relationship Management (CRM) Software Can Be One Of The Most Important Decisions A Growing Company Can Make. In Your Surefire Guide to CRM Success, Matt Mountain and Randy Davis- Salesforce.com gurus and industry leaders-explain how your business can properly implement this software to receive a high return on your investment.

In this book, Matt and Randy discuss the following:
* How to define your company's goals for proper CRM implementation
* How to align employees...