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What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service

By Richard Gallagher
Paperback
$12.95
By Richard Gallagher
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What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way.

What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence.

In this book, you’ll explore how:

  • great service is all about going the extra mile, as learned by a group of rabbits running an express m...