Conflict-The Unexpected Gift: Making the Most of Disputes in Life and Work

At some point in your life you have engaged in conflict with another person. Conflict is a natural dimension of human interactions, but these standoffs don't need to create a lifetime of hurt and anger. Conflict?The Unexpected Gift will help you develop conflict-resolution skills. Each chapter offers concrete steps and real-life vignettes that teach new ways of communicating. Learn how to resolve conflict and build more viable relationships with family members, friends, coworkers, acquainta...