12: The Elements of Great Managing

12: The Elements of Great Managing


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12: The Elements of Great Managing by Rodd Wagner, James K. Harter

Based on the largest study of worker attitudes in the world and more than a decade of Gallup research, the authors explain the 12 Elements essential to motivating employees. The book also features the inspiring stories of 12 managers around the world who succeeded in these dimensions.

More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules.

The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.

Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

Product Details

ISBN-13: 9781595629982
Publisher: Gallup Press
Publication date: 11/28/2006
Pages: 280
Sales rank: 181,208
Product dimensions: 6.00(w) x 9.30(h) x 1.20(d)

About the Author

Rodd Wagner is a former Gallup employee.

James K. Harter, Ph.D., is chief scientist for Gallup’s international workplace management practice and coauthor of “Manage Your Human Sigma,” published in the Harvard Business Review. Dr. Harter has authored or coauthored more than 1,000 research studies for profit and nonprofit organizations. Some of this research has been popularized in the business bestsellers First, Break All the Rules, and How Full Is Your Bucket? and in academic articles, book chapters, and publications such as USA Today, The Wall Street Journal, and The New York Times. He lives in Omaha, Nebraska.

What People are Saying About This

Ed Diener

"This wonderfully documented book provides a clear case for the elements that enhance employee engagement in organizations. Implementing the recommendations in 12 will most certainly increase the productivity of your employees."--(Ed Diener, Ph.D., Alumni Distinguished Professor of Psychology, University of Illinois)

John Moore

"12 is one of the most worthwhile books I've ever read on managing people."--(John Moore, author of Tribal Knowledge: Business Wisdom Brewed From the Grounds of Starbucks Corporate Culture)

Richard Florida

"This book picks up where the late, great Peter Drucker left off. Rodd Wagner and Jim Harter have nailed it, providing the concepts, evidence, and practical advice that will guide the much-needed revolution in the theory and practice of managing. The chapter on the psychology of pay is a must-read for every single manager out there. If you read only one business book this year, 12 should be it."--(Richard Florida, Ph.D., Professor of Public Policy at George Mason University and author of The Rise of the Creative Class)

Frank Schmidt

"12 spells out in a highly readable style what good managers do to create employee engagement and the business benefits it brings. A truly practical and valuable book for the business world."--(Frank Schmidt, Ph.D., Professor of Human Resources, Department of Management and Organizations, University of Iowa)

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12 3.8 out of 5 based on 0 ratings. 8 reviews.
Guest More than 1 year ago
The principles presented in this volume are rock solid! Some of the research backing it up is presented and it is compelling. The weak part is that MOST of the book is anecdotes illustrating the principles. Anecdotes serve an important purpose and they can be inspiring, but there are too many in this book. After the third chapter, having figured out the pattern of writing, I proceeded to read the remainder of the book by skipping all but a few pages of each chapter.
Anonymous More than 1 year ago
This book (unlike any other) helps develop your sales teams impact on their own individual successes. Helping each individual understand (clearly) his/her own business relationships and how that engagement impacts success in the workplace and beyond. this title by far exceeds this customers expectations.
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RolfDobelli More than 1 year ago
The Gallup Organization has studied employment and management issues for decades. Rodd Wagner and James Harter distill its findings into 12 pivotal concepts that managers can use to develop and keep great employees. These range from creating strong teams to managing them so that they support corporate goals. getAbstract lauds the way the authors illustrate their points with real-life examples. They show how and why managers implement each of the 12 factors, which are usefully broken down into business cases. The 12 principles are nicely interconnected. Each one explains a way to provide employees with direct management support. This means guaranteeing their loyalty to your firm by giving their jobs a context, providing a culture that supports their friendships, offering them clear career paths, and creating opportunities for them to grow and develop as people and employees. The authors explain why salary does matter, but also why it is not the most crucial aspect of employee management. They demonstrate how the worst managers view everything in financial terms, whereas the best managers give of themselves to support their people.
Guest More than 1 year ago
12 is truly a must read for managers at all levels in small or large organizations. Your employees are a valuable company resource, and more so, your employees possess valuable information about your product or service, tap into the most valuable resource your organization has...you employees. 12 will illustrate for you via detailed scenarios what your employees like and dislike, what really motivates them, and best of all, you will be able to put these 'elements' into operation tomorrow.