201 Ways to Deal with Difficult People

by Alan Axelrod, James Holtje

Overview

That special assignment came fully equipped with a problem co-worker? Don't despair! Learn how to work with people that are confrontational, problematic, unwilling and still get the job done.

Product Details

ISBN-13:	9780070062184
Publisher:	McGraw Hill LLC
Publication date:	05/01/1997
Series:	Quick Spanish Series
Pages:	160
Product dimensions:	7.00(w) x 7.00(h) x (d)

About the Author

Alan Axelrod has a Ph.D. in English and is the author of numerous books including The Penguin Dictionary of American Folklore, The Macmillan Dictionary of Military Biography, Encyclopedia of the American West, and What Every American Should Know About American History. Previously, he served as publishing executive with the Henry Francis Winterthur Museum, Van Nostrand Reinhold, Abbeville Press, and Turner Publishing.

Table of Contents

Quick Start.
Helping Them See Things Your Way.
No to More Work.
No to Colleagues and Coworkers.
No to Unwanted Overtime and Unwelcome Business Travel.
No to Salespeople, Offers, and Proposals.
No to Clients and Customers.
No to the Boss.
No to the Requests for Money.
No to Subordinates.
No to a Job Seeker.
No to Inappropriate Language or Behavior.
No to Nuisances.
No to Unreasonable Demands.
No to Time Wasters.
No to Office Bullies.
No to Impossible Assignments.
No to Bad Ideas.
No to Blame.
"No, But...": Offering Alternatives.
No When You'd Like to Say Yes.