21 Things to Know and Do Before You Call the Help Desk

Finally, all of your technology and computer problems can be solved in a fraction of the time! This is a short and concise guide for placing and using tech support combined with basic troubleshooting, prevention, and correction techniques that may prevent you from even having to place that call.
On the outset of the call the technical support representative is flying blind, with only the information you give them to guide them. The technical support team however, also has a certain maximum...