Critical Ingredients of Intensive Case Management: Judgments of Researchers/Administrators, Program Managers and Case Managers

Intensive Case Management (ICM) did not evolve from a single, well-defined model format but from different case management models. As a result, it has been vaguely defined as meaning more "intense" than usual case management, thus highlighting the lack of consensus about ICM's definition and parameters. Despite these differences, ICM programs aspire to a set of common principles and core operational functions derived from the concept of continuity of care. Recent literature reviews have fou...