Human Sigma: Managing the Employee-Customer Encounter

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and service organizations.

Human Sigma offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to effectively manage the employee-customer encounter to drive business success.

Based on research spanning 10 million employees and 10 million customers around the world, the Human Sigma approach combines a proven method for assessing the health...