Relentless Caring: If You Don't Give a Damn, Don't Expect Anyone Else To

By delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees and repeat customers—and, ultimately, profitability.

This step-by-step guide details an approach to leadership focused on caring about the well-being of others.

As founder and executive chairman of MarineMax and with kindness as his True North, William H. McGill Jr. helped transform the company from a small disparate group of boat dealers into a highly profitable ...