Accountability at Work: How to make and keep promises and have others do the same

''You can count on me'' is a phrase we don't hear often enough in the workplace. It is the language of accountability - and putting accountability at the heart of any business can be transformational. In this step-by-step guide, Accountability@work, Carolyn Taylor, one of the world's foremost experts in organisational culture change, shows how to master the promise-making process and establish a lasting culture of accountability.

This book will help you to consistently:

• deliver your promise...