Age of Invisible Machines: A Guide to Orchestrating AI Agents and Making Organizations More Self-Driving, Revised and Updated

by Robb Wilson, Josh Tyson

Overview

USA Today Bestseller

The Book That Saw 2027—In 2022. Now Sharpened for the Road Ahead.

Age of Invisible Machines quickly earned a reputation as a prophetic guide for technology and business leaders, offering a clear vision of what was coming just before it arrived. When the first edition launched in late 2022, few had seen the tidal wave of generative AI coming. But Robb Wilson and Josh Tyson had. Their predictions—including the pivotal role of large language models and conversational interfaces—soon became reality, helping thousands of readers understand, prepare for, and act on the AI shift already reshaping the world.

Now, the newly revised second edition pushes that vision forward—offering a 2027-level roadmap for software architects, enterprise architects, developers, product owners, and future-focused executives who are ready to build what's next.

This expanded edition introduces timely, practical guidance on:

• Harnessing generative AI in the software development lifecycle
• Building composable, agentic systems that scale
• Orchestrating intelligent agents across knowledge, process, and interface layers

Designed for architects of all kinds—enterprise, system, solution, and experience—this book distills decades of R&D, implementation, and design into a playbook for AI-native transformation.

You’ll also find insights drawn from exclusive conversations on the Invisible Machines podcast with pioneers including:

• Cassie Kozyrkov (Google’s first Chief Decision Scientist)
• Jaron Lanier (Microsoft OCTOPUS)
• Tom Gruber & Adam Cheyer (Siri co-creators)
• Cathy Pearl (UX Lead, Google Gemini)
• Jonathan Frankle (Chief AI Scientist, Databricks/Mosaic ML), Kara Swisher, Jim Webber (Chief Scientist, Neo4j), and more

With AI accelerating faster than most enterprises can adapt, this book provides both the urgency and the operational clarity leaders need to move from exploration to execution. It’s an indispensable resource for those shaping the future of platforms, systems, teams, and entire organizations.

If the first edition helped readers see the future of AI in 2023—this one will help you navigate 2027 and beyond.

Product Details

ISBN-13:	9781394321551
Publisher:	Wiley
Publication date:	04/22/2025
Edition description:	Revised and Updated 2nd Edition
Pages:	336
Product dimensions:	8.90(w) x 6.00(h) x 1.00(d)

About the Author

ROBB WILSON is the CEO and co-founder of OneReach.ai, the only AI agent orchestration platform recognized as a “leader” by all top analyst firms including Gartner, Forrester, and IDC. With over two decades in AI research and user-centered design, Robb helped unlock the agentic approach to automation that’s being feverishly pursued by enterprises all over the world. The GSX platform he developed traces its origins back to a DARPA initiative and is used by leaders including PepsiCo, Deloitte, and the city of Washington D.C. A former tech and design executive at publicly traded companies, Robb has mentored AI, UX and technology leaders at Amazon, Google, Salesforce, Frog, Box, and other top firms.

JOSH TYSON is an author and producer who has held leadership roles for a variety of organizations, including TEDxMileHigh and UX Magazine. He is the co-host of the Invisible Machines podcast, and his writing has appeared in numerous publications over the years, including Chicago Reader, Fast Company, FLAUNT, Harvard Business Review, The New York Times, Observer, Stop Smiling, and Thrasher. His forthcoming novel, Alamosa, is a deconstructed coming-of-age story set in the multiverse.

Table of Contents

Preface by Josh Tyson vii

Acknowledgments ix

Introduction xi

Part I Imagining an Ecosystem of Orchestrated AI Agents 1

Chapter 1: Organizational Artificial General Intelligence Is Already Upon Us 3

Chapter 2: What Agentic AI Is— and Isn’t 21

Chapter 3: Competing in the Age of OAGI 37

Chapter 4: The Ethics of Experiential AI 53

Chapter 5: How Organizational AGI Can Change the World 65

Chapter 6: This Journey Has Been Personal 95

Chapter 7: Learning the Terms 103

Part II Planning An Ecosystem for Orchestrated Ai Agents 115

Chapter 8: The Dream vs. Reality 119

Chapter 9: Ecosystem Evolution Explained 125

Chapter 10: Teams and the Co-Creation Mindset 137

Chapter 11: How to Architect Tools Like LLMs, Agents, and Generative AI 149

Chapter 12: Organizational AGI Demands an Extensible Cognitive Architecture 165

Chapter 13: Digital Twins in SPACE 187

Part III Building an Ecosystem for Orchestrated AI Agents 197

Chapter 14: Orchestrating AI Agents to Become Organizational Operating Systems 199

Chapter 15: Design Strategy for Organizational AGI 223

Chapter 16: Production Design for Organizational AGI 249

Chapter 17: Best Practices in Conversational Design 259

Part IV Conclusion 277

Chapter 18: Where Do We Go from Here? 279

Notes 293

About the Authors 301

Index 303

What People are Saying About This

From the Publisher

"If you're responsible for delivering practical agentic AI solutions, Age of Invisible Machines is an essential read."
—Tim Wood, The Head of Design for Amazon Q

"This is that rare book that gives newcomers a practical overview of AI while deepening understanding for those of us in the trenches. It encapsulates the kinds of thinking and strategy my team applies daily."
—Ana Sofia Gonzales, Principal Product Designer for Microsoft Copilot Studio