Align Client and Provider Perspectives: Best Practices in IT Outsourcing

Align Client and Provider Perspectives: Best Practices in IT Outsourcing

by Lionel Haas

Hardcover(1st ed. 2018)

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Product Details

ISBN-13: 9783319920634
Publisher: Springer International Publishing
Publication date: 08/11/2018
Edition description: 1st ed. 2018
Pages: 198
Product dimensions: 6.10(w) x 9.25(h) x (d)

About the Author

Lionel Haas is an outsourcing specialist with 25 years of experience acquired with top tier clients and IT provider organisations in key positions of the outsourcing value chain: consulting, offering, contracting, project, operations and service management. He is currently employed by Swisscom, shaping multi-million deals that span the whole stack of services from the lowest IT and application operation layers to industry-specific application management and business process outsourcings, with a special focus on banking and healthcare. Lionel Haas holds a BSc in Computer Science from the Conservatoire National des Arts et Métiers and an MBA from the University of Phoenix.





Table of Contents

1 Introduction.- 2 Discovery Phase: The Offer.- 3 Planning Phase: The Contract.- 4 Building Phase: The Project.- 5 Running Phase: The Operations.

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