All the Difference: Six Leadership Actions to Bridge Perspectives, Strengthen Teams, and Create Value

Look around your team. You see people with different communication styles, perspectives, cultural norms, and capabilities. These differences are expressed in all kinds of ways-a casual gesture in a meeting; a colleague's opinion on a current event; an intense work style-and can often lead to friction, even conflict. You try to manage around them, but what if these differences are the key to your team's success?

In All the Difference, Susan MacKenty Brady, Stuart D. Kliman, and Leslie C. Smit...