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At America's Service: How Your Company Can Join the Customer Service Revolution

By Karl Albrecht
Paperback
$19.99
By Karl Albrecht
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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Categories

BusinessMarketing & SalesIndustriesManagement & LeadershipConsumer IndustriesIndustry Profiles - ManagementCustomer ServiceConsumer Industries - General & MiscellaneousIndustry Profiles - General & Miscellaneous