Bad Apples: How to Manage Difficult Employees, Encourage Good Ones to Stay, and Boost Productivity

Unlike other career books, this book offers managers a team-focused approach to neutralizing a not-so-pleasant—or productive—working atmosphere. Instead of isolating the one problem employee, relevant teams are considered as part of the solution. The result? Solutions stick and there's less likelihood of the bad apple ruining the bunch.

Complete with situational advice and case studies taken straight from the trenches, this simple and straightforward guide teaches managers how to:

• Calm down ...