Ordinary citizens face a frustrating and increasingly complex maze of human service agencies when they seek help for everyday problems, even though one stop information and referral centers have been established to facilitate information seeking in many communities. This book explores the relationship between the information needs of battered women and the information response provided through social networks in six communities of varying size.
The book is based on an award-winning study, in which 543 women described their knowledge of the problem of woman abuse and what kinds of information resources would be helpful to an abused woman. In the second phase of the study, 179 interviews were conducted with service providers identified by these women as likely sources of help. A comparison of the interviews demonstrates that the response of information delivery systems does not adequately meet the needs and expectations of those women who would seek such services. The final chapters of the volume focus on the implications of this study for the design of social service systems.
|Series:||Contributions in Librarianship and Information Science Series , #81|
|Product dimensions:||6.14(w) x 9.21(h) x 0.50(d)|
|Lexile:||1570L (what's this?)|
About the Author
ROMA M. HARRIS is Professor in the Graduate School of Library and Information Science at the University of Western Ontario. She has written a book on women in librarianship, and her many articles have appeared in journals such as Library Quarterly, the Canadian Library Journal, and College & Research Libraries.
PATRICIA DEWDNEY is Assistant Professor in the Graduate School of Library and Information Science at the University of Western Ontario. She has written a book on effective communication, and her articles have appeared in RQ, the Canadian Library Journal, and other publications.
Table of Contents
Information Transfer Failures or Why It's so Hard to Locate the Information You Need
Theory and Research On Information-Seeking
Information and Referral as a Social Service Function
Wife Assault: An Information-Seeking Perspective
A Community Analysis of Information Need and System Response
Community Perspectives on Wife Assault: Results of the Household Survey
Professional Perspectives on Wife Assault: Results of the Agency Survey
Missed Connections: What To Do When Systems are Unresponsive to Citizen Needs
Most Helpful Customer Reviews
For a research-based book, this is very readable and fairly jargon-free. The authors study the topic of wife assault (aka domestic violence), in an attempt to see how women in this situation would go about finding information and the success they would have in receiving relevant information. Sadly, their findings reveal that women in these situations do not find the information they need, not because of the age-old "learned helplessness" theory (that says these women do not even attempt to find help) but because of the unresponsiveness of the so-called helping agencies (most notably, the police and medical professionals do not provide relevant information). While this book is somewhat dated (about 15 years old), from the other research I have read on this topic, not much has changed so this is really the seminal work on the subject. This book also serves as a brief primer on the study of human information behavior.