Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition)

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.


Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disn...