Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers

by Dee Ann Turner, Patrick Lencioni (Foreword by)

Overview

When it comes to running a business, the most important decisions a leader makes are not about products or locations—they're about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

In Bet on Talent, Turner shows you how to

- create a remarkable company culture
- select, sustain, and steward talent
- nurture internal relationships
- create company loyalty that leads to customer loyalty
- instill the practice of servant leadership within your organization
- treat everyone with honor, dignity, and respect
- and much more

Product Details

ISBN-13:	9780801094361
Publisher:	Baker Publishing Group
Publication date:	09/03/2019
Pages:	224
Sales rank:	131,597
Product dimensions:	5.40(w) x 8.60(h) x 0.90(d)

About the Author

Dee Ann Turner began her career at Chick-fil-A, Inc. more than 30 years ago. In 2001, she became Chick-fil-A's first female officer—vice president, talent—responsible for franchisee selection, talent acquisition, talent management, HR operations, diversity and inclusion, culture and engagement, and learning and development. She has shared her expertise as a speaker at venues such as the Coca-Cola Company, Propel Leadership Conference with John Maxwell and Christine Caine, Right Now Media, and the US Air Force Academy's National Leadership and Character Symposium, among others. Turner lives in Peachtree City, Georgia.

Table of Contents

Foreword Patrick Lencioni 11

Acknowledgments 13

Introduction 17

1 The Essence of a Remarkable Culture 23

2 The Elements of a Remarkable Culture 39

3 Building a Team That Creates a Remarkable Culture 71

4 Growing a Remarkable Culture Among Your Team 125

5 Engaging Guests in a Remarkable Culture 169

Conclusion: Leveraging Culture and Talent to Create Enduring Impact 199

Epilogue 207

Notes 213