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Beyond SOPs: From Hospitality to WOWspitality: Tomorrow's Hospitality Landscape
Audiobook
$4.99
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This audiobook is narrated by an AI Voice. What if the future of hospitality isn't found in a checklist-but in a heartbeat?
In Beyond SOPs, award-winning trainer, international keynote speaker, author, and certified coach, Anton Tharaka Appuhamy, challenges the hospitality industry's greatest illusion:
that great service alone is enough.
Service is a transaction.
Hospitality is a connection.
WOWspitality¿ is an unforgettable emotional experience.
Where does service end... and real hospitality beg...
In Beyond SOPs, award-winning trainer, international keynote speaker, author, and certified coach, Anton Tharaka Appuhamy, challenges the hospitality industry's greatest illusion:
that great service alone is enough.
Service is a transaction.
Hospitality is a connection.
WOWspitality¿ is an unforgettable emotional experience.
Where does service end... and real hospitality beg...
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