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BIFF for Healthcare

By Bill Eddy, Ekaterina Ricci
Paperback
$19.95
By Bill Eddy, Ekaterina Ricci
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This item will be released on Jan 5, 2027
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The proven way to respond to high-conflict healthcare situations—without making them worse.

BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.

Adapted from Bill Eddy’s internationally recognized BIFF Response® Method (Brief, Informative, Friendly, Firm), this book translates a proven conflict-communication framew...

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BusinessMedicine & NursingManagement & LeadershipMedicineOrganizational BehaviorAdministration & ManagementManagement - General & MiscellaneousOrganizational Behavior - General & MiscellaneousHealth Care DeliveryMedical Practice Management & Reimbursement