Table of Contents
Introduction 1
1 Walmart: How Big Data is Used to Drive Supermarket Performance 5
2 CERN: Unravelling the Secrets of the Universe With Big Data 11
3 Netflix: How Netflix Used Big Data to Give Us the Programmes We Want 17
4 Rolls-Royce: How Big Data is Used to Drive Success in Manufacturing 25
5 Shell: How Big Oil Uses Big Data 31
6 Apixio: How Big Data is Transforming Healthcare 37
7 Lotus F1 Team: How Big Data is Essential to the Success of Motorsport Teams 45
8 Pendleton & Son Butchers: Big Data For Small Business 51
9 US Olympic Women’s Cycling Team: How Big Data Analytics is Used to Optimize Athletes’ Performance 57
10 ZSL: Big Data in the Zoo and to Protect Animals 63
11 Facebook: How Facebook Use Big Data to Understand Customers 69
12 John Deere: How Big Data Can Be Applied On Farms 75
13 Royal Bank of Scotland: Using Big Data to Make Customer Service More Personal 81
14 LinkedIn: How Big Data is Used to Fuel Social Media Success 87
15 Microsoft: Bringing Big Data to the Masses 95
16 Acxiom: Fuelling Marketing With Big Data 103
17 US Immigration and Customs: How Big Data is Used to Keep Passengers Safe and Prevent Terrorism 111
18 Nest: Bringing the Internet of Things Into the Home 117
19 GE: How Big Data is Fuelling the Industrial Internet 125
20 Etsy: How Big Data is Used in a Crafty Way 131
21 Narrative Science: How Big Data is Used to Tell Stories 137
22 BBC: How Big Data is Used in the Media 143
23 Milton Keynes: How Big Data is Used to Create Smarter Cities 149
24 Palantir: How Big Data is Used to Help the CIA and to Detect Bombs in Afghanistan 157
25 Airbnb: How Big Data is Used to Disrupt the Hospitality Industry 163
26 Sprint: Profiling Audiences Using Mobile Network Data 169
27 Dickey’s Barbecue Pit: How Big Data is Used to Gain Performance Insights Into One of America’s Most Successful Restaurant Chains 175
28 Caesars: Big Data at the Casino 181
29 Fitbit: Big Data in the Personal Fitness Arena 189
30 Ralph Lauren: Big Data in the Fashion Industry 195
31 Zynga: Big Data in the Gaming Industry 199
32 Autodesk: How Big Data is Transforming the Software Industry 205
33 Walt Disney Parks and Resorts: How Big Data is Transforming Our Family Holidays 211
34 Experian: Using Big Data to Make Lending Decisions and to Crack Down On Identity Fraud 217
35 Transport for London: How Big Data is Used to Improve and Manage Public Transport in London 223
36 The US Government: Using Big Data to Run a Country 229
37 IBM Watson: Teaching Computers to Understand and Learn 237
38 Google: How Big Data is at the Heart of Google’s Business Model 243
39 Terra Seismic: Using Big Data to Predict Earthquakes 251
40 Apple: How Big Data is at the Centre of Their Business 255
41 Twitter: How Twitter and IBM Deliver Customer Insights From Big Data 261
42 Uber: How Big Data is at the Centre of Uber’s Transportation Business 267
43 Electronic Arts: Big Data in Video Gaming 273
44 Kaggle: Crowdsourcing Your Data Scientist 281
45 Amazon: How Predictive Analytics Are Used to Get a 360-Degree View of Consumers 287
Final Thoughts 293
About the Author 297
Acknowledgements 299
Index 301