Building Better Relationships: A Guide to Enhancing the Customer Experience for Builders, Remodelers, and Construction Managers

"Building Better Relationships" provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill.
Readers will learn to practice empathetic listening, manage expectations strategically, and skillfully handle conflicts, turni...