Business Process Analytics: Modeling, Simulation and Design

The fourth edition of this widely used textbook offers a new perspective. Previously titled Business Process Modeling, Simulation and Design, as the new title suggests, this book is about analytical business process modeling and design. However, this new edition introduces analytics to the title and to the presentation.

The main objective of this book is to provide students with a comprehensive understanding of the multitude of analytical tools that can be used to model, analyze, understand,...