Are you avoiding an uncomfortable conversation at work? If you're an executive or a team leader, strengthening your organization's ability to have difficult conversations is necessary and worth the discomfort.
The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage.
Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.
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|Publisher:||Kogan Page, Ltd.|
|Sold by:||Barnes & Noble|
|File size:||1 MB|
About the Author
Roberta Chinsky Matuson is a globally known thought leader who helps leaders achieve dramatic improvements in employee engagement, retention, productivity and profitability. Based in Brookline, Massachusetts, she is the CEO and founder of Matuson Consulting, where she works with Fortune 500 companies and mid-size, emerging companies to create teams that achieve extraordinary results. She is known globally as "The Talent Maximizer®." She is a seasoned speaker and the author of five books and blogs for Fast Company, Glassdoor, Forbes, and Thrive Global. She is frequently cited in national media including The New York Times, The Wall Street Journal, Chicago Tribune, Inc.com, WashingtonPost.com and NPR.
Table of Contents
- Chapter - 00: Introduction: The Seven Principles for Managing Difficult Conversations;
- Chapter - 01: Confidence: Trusting Yourself and the Other Party;
- Chapter - 02: Clarity: Making Your Point Clearly and Listening with an Open Mind;
- Chapter - 03: Compassion: Be Empathetic and Understanding;
- Chapter - 04: Curiosity: Asking Questions Rather Than Shutting Down;
- Chapter - 05: Compromise: Earn Respect by Respecting Others;
- Chapter - 06: Credibility: Recognizing Your Word Is Only as Good as Your Actions;
- Chapter - 07: Courage: Navigating the Obstacles;
- Chapter - 08: Bringing It All Together;