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CHAT It Up Student Manual

By MAPA G LLC
eBook
$7.99
By MAPA G LLC
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Instant messaging applications have shifted the way we communicate with customers. Customer demands range from simple to complex with chat agents being expected to effectively handle them all. This new paradigm requires a unique set of skills in addition to the traditional customer service responsibilities. Increase your productivity by quickly ascertaining a customer's needs and responding appropriately in chat communications.


Learn tools and techniques to focus on the core elements of effe...

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