Civil Leadership: The Final Step to Achieving Safety, Quality, Innovation, and Profitability in Health Care

The simple act of being civil in every interaction-and modeling and promoting the same for others-leads to improvements at all levels of an organization. In this new book, Dr. Woods explains how the principles of civility closely match those of leadership, such as respect and responsibility. He uses a common-sense, business-savvy approach that features practical advice:

Civil leadership's connection with sound business principles advocated by Drucker, Bennis, and others, and how to use it as...