High churn rates, unacceptable levels of poor client experience or below industry average profit margins may point to technology as the cause of or having a contributing role.
An optimized pro-active command center can help improve your customers experience by fixing issues before they become visible to the customer and preventing poor code or untested applications from going into production, where they will do more harm than good.
|Edition description:||New Edition|
|Product dimensions:||6.00(w) x 9.00(h) x 0.36(d)|
About the Author
Abdul has 28 years' experience with command centers. His contributions include helping establish one of the most efficient mainframe banking environments in the world. His accomplishments include department, function, process, and tool innovation and optimization.
Abdul has performed numerous command center audits to identify and correct reasons for customer dissatisfaction, improve service delivery and to reduce expenses. His work includes a full review of monitoring, overnight batch processing, incident alert notification, change, incident and problem management, and customer-service reports.
Most Helpful Customer Reviews
A MUST READ FOR OPS AND DEVOPS - This book is a clearly written 'how to' Operations playbook based on IT Infrastructure Library best practices and covers all of the major processes and functions that one would require to provide high quality services and state of the art automation solutions.