Command Center Handbook: Proactive IT Monitoring: Protecting Business Value Through Operational Excellence

Command Center Handbook: Proactive IT Monitoring: Protecting Business Value Through Operational Excellence

by Abdul A Jaludi

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Product Details

ISBN-13: 9781494760526
Publisher: CreateSpace Publishing
Publication date: 01/16/2014
Edition description: New Edition
Pages: 170
Product dimensions: 6.00(w) x 9.00(h) x 0.36(d)

About the Author

Abdul A Jaludi, Co-Founder, President & Chief Executive Officer of TAG-MC, is an expert in IT infrastructure and business command centers. In addition to this book, he is also the author of The Art of Process Improvement and was the winner of a global innovation contest looking for the best idea for the future of banking.

Abdul has 28 years' experience with command centers. His contributions include helping establish one of the most efficient mainframe banking environments in the world. His accomplishments include department, function, process, and tool innovation and optimization.
Abdul has performed numerous command center audits to identify and correct reasons for customer dissatisfaction, improve service delivery and to reduce expenses. His work includes a full review of monitoring, overnight batch processing, incident alert notification, change, incident and problem management, and customer-service reports.

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Command Center Handbook: Proactive IT Monitoring: Protecting Business Value Through Operational Excellence 4 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago
A MUST READ FOR OPS AND DEVOPS - This book is a clearly written 'how to' Operations playbook based on IT Infrastructure Library best practices and covers all of the major processes and functions that one would require to provide high quality services and state of the art automation solutions.