| Preface to the Revised Edition | ix |
Part 1 | Why You Need Activity-Based Costing | 1 |
Chapter 1 | The Need for ABC Information | 3 |
| Setting the Wrong Prices | 4 |
| Focusing on the Wrong Markets | 6 |
| Serving the Wrong Customers | 6 |
| Designing Costly Products and Services | 8 |
| Cutting Cost but Failing to Reduce Cost | 12 |
| Not Controlling Government Spending | 12 |
| Making Incorrect Sourcing Decisions | 13 |
| Summary | 18 |
| Key Terms | 18 |
| References | 19 |
Chapter 2 | The Limitations of Managing with Accounting Information | 21 |
| Managing in the New Millennium | 22 |
| Accounting Measures Not Designed for Internal Business Intelligence | 26 |
| The Death Spiral | 35 |
| Summary | 39 |
| Key Terms | 40 |
| References | 41 |
Part 2 | Why Activity-Based Costing Is the Solution | 43 |
Chapter 3 | The ABC Innovations | 45 |
| How ABC Gives You Accurate Cost Information | 47 |
| The Drama of ABC | 59 |
| Consistency with the Business Practices of Leading Organizations | 66 |
| Summary | 69 |
| Key Terms | 69 |
| References | 71 |
Part 3 | What ABC Looks Like | 73 |
Chapter 4 | The ABC Model | 75 |
| Early Activity-Based Costing | 76 |
| Two-Dimensional Activity-Based Costing | 79 |
| Summary | 89 |
| Key Terms | 90 |
| References | 90 |
Chapter 5 | The ABC Building Blocks | 93 |
| The Cost Assignment View | 93 |
| Time Equations | 110 |
| The Process View | 110 |
| A Manufacturing Illustration | 112 |
| A Service Illustration | 114 |
| A Government Illustration | 115 |
| Summary | 116 |
| Key Terms | 116 |
| References | 117 |
Chapter 6 | Resource Planning and Time-Based ABC | 119 |
| Resource Planning | 119 |
| Time-Based ABC | 125 |
| Summary | 128 |
| Key Terms | 128 |
| References | 129 |
Part 4 | Activity-Based Management | 131 |
Chapter 7 | Activity-Based Improvement | 133 |
| The Link to ABC | 134 |
| Activity-Based Management | 134 |
| Improving Performance | 139 |
| Reducing Cost the Old-Fashioned Accounting Way | 145 |
| Reducing Cost the Activity-Based Way | 145 |
| Summary | 150 |
| Key Terms | 151 |
| References | 152 |
Chapter 8 | The Tools of Activity-Based Management | 153 |
| Strategic Analysis | 154 |
| Value Analysis | 158 |
| Cost Analysis | 161 |
| Storyboarding | 166 |
| Life-Cycle Costing | 168 |
| Can ABC Be Used by Defense Contractors? | 171 |
| Target Costing | 172 |
| Summary | 174 |
| Key Terms | 174 |
| References | 175 |
Chapter 9 | Building the World-Class Organization | 177 |
| Strategic Management | 179 |
| Performance Management | 185 |
| Supply-Chain Management | 189 |
| Investment Management | 192 |
| Summary | 193 |
| Key Terms | 194 |
| References | 195 |
Chapter 10 | Customer Profitability | 197 |
| Deluxe Corporation | 198 |
| Percival Foods | 205 |
| Acting on Customer Profitability Intelligence | 211 |
| ABC Analytics | 213 |
| Summary | 214 |
| References | 214 |
Part 5 | How to Implement ABC and ABM Successfully | 215 |
Chapter 11 | Convincing Management to Change | 217 |
Step 1 | Generate Interest | 218 |
Step 2 | Remove Barriers to Acceptance | 221 |
Step 3 | Obtain Management Commitment | 227 |
| Summary | 230 |
| Key Terms | 231 |
| References | 231 |
Chapter 12 | Developing the Game Plan | 233 |
| Formulate the Objectives | 234 |
| Describe the Deliverables | 237 |
| Set the Scope | 237 |
| Create the Organization Structure | 241 |
| Determine the Training Requirements | 242 |
| Complete a Project Schedule | 243 |
| Budget the Project Costs | 244 |
| Summary | 245 |
| Key Terms | 246 |
Chapter 13 | Gathering the Information | 247 |
| How to Collect the Information | 248 |
| How to Interview Successfully | 252 |
| Getting the Data into the ABC System | 258 |
| Summary | 260 |
| Key Terms | 261 |
Chapter 14 | Designing the Model | 263 |
| Identifying Activities | 264 |
| Reconstructing the General Ledger | 268 |
| Creating Activity Centers | 272 |
| Defining Resource Drivers | 274 |
| Determining Attributes | 280 |
| Selecting Activity Drivers | 281 |
| Designing Resource Planning and Time-Based ABC Models | 284 |
| Summary | 285 |
| Key Terms | 285 |
| References | 286 |
Part 6 | How to Sustain the Success of ABC and ABM | 287 |
Chapter 15 | Continuous Results from ABC | 289 |
| Keeping the Model Up-to-Date | 290 |
| The Value Creation Process | 291 |
| Performance Management System | 292 |
| Summary | 294 |
| Key Terms | 294 |
| References | 294 |
| Glossary | 297 |
| Index | 305 |