Communication and Organizational Crisis

Crisis events are increasingly common. Their impacts are greater - and they are more widely reported in the media - than ever before. They often symbolize tragedy and loss, but they are also the precipitating factors in radical, rapid, and frequently positive social change. Understanding the complex dynamics of these powerful events is imperative for both researchers and managers. Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, researc...