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Crucial Conversations 2E (Enhanced Edition)

By Kerry Patterson
eBook
$25.00
By Kerry Patterson
2|
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The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:

• Transform negative feelings into powerful dialog

• Make it safe to talk about almost anything

• Be persuasive, not abrasive

• Improve professional and personal relationships

• Impact productivity, quality, and safety in a positive way

The exclusive videos illustrate the effectiveness of...

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