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Cruise Management: Information and Decision Support Systems

By Alexis Papathanassis (Editor), Michael H. Breitner (Editor), Cornelia Schoen (Editor)
Paperback
$54.99
By Alexis Papathanassis (Editor), Michael H. Breitner (Editor), Cornelia Schoen (Editor)
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Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and ...

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