Customer Service Tips: How to Improve Customer Service: Part 3 | Barnes & Noble®

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By Rosanne Dausilio Phd

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Overview

Almost 100 pages of tips to kick your customer service up a notch by Rosanne Dausilio, PhD, Customer Service Expert. This is Part 3 of a series but is complete in and of itself. Topics include metrics, conflicts, employee accountability, email and many more. For Part 1 or 2, the easiest way is to put my name Rosanne Dausilio in the search window.

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